Our commitment to you continues after an accident

When you've been in an accident, you need clear answers and someone to help you take the next step.

Auburn Honda has partnered with Northside Collision to connect our customers in Auburn, Syracuse and surrounding Central New York communities with collision repair assistance. Whether you need help understanding where to take your Honda or whom to contact, we want you to know where to start.

We've retained our friendly collision staff, preserving the familiar faces and personal attention our customers know. With additional resources supporting that team, this partnership is focused on making the repair process more efficient and helping you get back on the road sooner.

For collision repair assistance, call (315) 622-5678 and mention that you are an Auburn Honda customer.

What to Do After a Car Accident

Put Your Safety First.  Check yourself and your passengers for injuries. Call 911 if anyone is injured or there is an immediate emergency. Move out of traffic if it is safe to do so, and follow instructions from responding authorities.

Collect Important Information

Exchange names, contact information, vehicle registration and insurance details with the other drivers involved. If safe, take photographs of the damage, vehicles and surrounding scene. Keep any witness information and police report number.

Contact Your Insurance Company

Notify your insurer promptly and keep your claim number available. Ask about your coverage, deductible and any rental vehicle benefits included in your policy.

Connect with Collision Repair Assistance

Call the Northside Customer Assistance Center at (315) 622-5678 and tell the team you are an Auburn Honda customer. They can help you understand your next steps and confirm the appropriate receiving location.

Confirm the location before arranging towing or dropping off your vehicle. Do not assume your vehicle should be brought to Auburn Honda's sales or service entrance. Never drive a vehicle that may be unsafe.

Familiar People, Additional Support

An accident can interrupt your routine. Getting help should be straightforward.  Our partnership with Northside Collision adds resources behind our collision team while keeping the friendly staff our customers already know. The goal is an efficient repair experience with personal attention along the way.  For Auburn Honda customers, that means a clear contact for collision assistance and a team ready to help you move forward.

Learn About Our Northside Collision Partnership

Watch Bob and Scott, owner of Northside Collision, introduce the partnership and discuss what it means for our customers.

 

Collision Repair Questions from Auburn Honda Customers

What should I do after a car accident in Auburn, NY?

Start by checking for injuries and calling 911 if anyone is injured or there is an immediate emergency. Move to a safe location if possible, exchange contact and insurance information, and document the scene when safe. Report the accident to your insurance company promptly. For collision repair assistance, call (315) 622-5678 and mention that you are an Auburn Honda customer.

Does Auburn Honda help customers arrange collision repairs?

Yes. Through our partnership with Northside Collision, Auburn Honda connects customers with collision repair assistance after an accident. Contact the Northside Customer Assistance Center at (315) 622-5678 and identify yourself as an Auburn Honda customer. The team can explain the next steps and confirm where your vehicle should be taken.

What does Auburn Honda's partnership with Northside Collision mean for me?

The partnership provides additional resources to support the collision repair process while retaining our friendly collision staff. You can continue receiving familiar, personal attention, with the goal of a more efficient experience from your initial call through the repair process.

Will I still work with the same collision staff?

Yes. We've retained our friendly collision staff as part of the Northside Collision partnership. Our customers can continue working with familiar people who understand the importance of personal attention after an accident.

Do I have to use my insurance company's recommended body shop in New York?

No. New York Insurance Law § 2610 protects your right to choose your repair shop. Your insurance company cannot require you to use a particular repair facility.  Your policy's coverage, deductible and applicable limits still apply. Before authorizing repairs, discuss the repair estimate and insurance payment arrangements with the repair facility and your insurer. Read the exact statutory notice below.

Where should I have my Honda towed after an accident?

If there is an immediate emergency, call 911 and follow instructions from responding authorities. Once you are safe, contact the Northside Customer Assistance Center at (315) 622-5678 and mention that you are an Auburn Honda customer. Confirm the receiving address and drop-off instructions before arranging towing. The repair destination may be different from the dealership where you purchased or service your vehicle.

How long will it take to repair my Honda after a collision?

The timeline depends on the damage, parts availability, insurance approvals and any additional damage discovered during disassembly. The collision team can discuss an estimated timeline after assessing your vehicle and explain changes as the repair plan develops. Our partnership with Northside Collision is intended to support a more efficient process, but completion times vary by repair.

Know Your Rights: You Choose Your Repair Shop

New York Insurance Law § 2610(c) includes the following customer disclosure:

"PURSUANT TO SECTION 2610 OF THE INSURANCE LAW, AN INSURANCE COMPANY CANNOT REQUIRE THAT REPAIRS BE MADE TO A MOTOR VEHICLE IN A PARTICULAR PLACE OR REPAIR SHOP. YOU HAVE THE RIGHT TO HAVE YOUR VEHICLE REPAIRED IN THE SHOP OF YOUR CHOICE".

Read New York Insurance Law § 2610

Choosing your repair shop does not change your insurance coverage, deductible or applicable policy limits. Discuss repair costs and payment arrangements before authorizing work.

Do You Need to File a New York DMV Crash Report?

For a crash occurring in New York State involving injury, death or damage exceeding $1,000 to the property of any one person, you must file Form MV-104 with DMV within 10 days.

A police report does not replace your required DMV filing.

View DMV Form MV-104 and Filing Instructions

Auburn Honda Customers: Here's Who to Call

You don't have to figure out the collision repair process alone.

Contact the Northside Customer Assistance Center at (315) 622-5678 and let the team know you are an Auburn Honda customer. Have your vehicle information and insurance claim number available, if you have one, and confirm the receiving location before arranging towing or drop-off.

For injuries or an immediate emergency, call 911 first.